Shipping Info
We guarantee to ship your AustralianVitamins.com order as soon as possible! Our dispatch staff are hard at work, Monday to Friday (Also Sunday during peak times) to ensure your completed order is packed and shipped.
SHIPPING WITHIN AUSTRALIA
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LOCATION |
SERVICE |
PRICE |
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Major Cities |
Standard Post |
Spend $99 for FREE SHIPPING* $9.95 for orders below $99 |
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Outside |
Standard Post |
Spend $179 for FREE SHIPPING* $9.95 for orders below $179.00 |
|
Express Post Australia Wide |
Express Post |
Express Post is available at the checkout. The shipping charge for Express Post is calculated at the checkout based on delivery location and order weight. |
❄️ ❄️ Cold Pack, Express Post Items ❄️ ❄️
*Express Post will be the only option available for your order if a cold pack item is selected. Free Shipping ONLY applies to standard post shipping. As cold pack items require Express Shipping, free shipping does not apply.
At the checkout, once you have selected “Australia” as your shipping destination, you will be presented with all shipping options available. Information on the specific services will be shown at checkout.
Which address can I provide?
If possible, it is best to provide:
- An address where you will be present to accept delivery (E.g. Work address).
- We also deliver to your home address but please keep in mind that if the receiver is not available, parcels are normally taken to the nearest post office or collection depot.
- You may include instructions at the checkout for your parcel to be left at the premises but please note that we cannot take responsibility for lost or stolen parcels if we are instructed to leave on site. Please be sure that it is safe to leave a package on premises before requesting this.
- Delivery instructions are a guide only and we cannot guarantee that any instructions provided will be followed by the delivery driver.
- Yes, we do deliver to a PO BOX address via Australia Post.
All orders are shipped from Melbourne, Australia. Standard estimate of delivery times vary between 2-7 business days depending on the destination.
In some cases we may be awaiting on deliveries from a manufacturer to replenish stock levels in our store. We receive weekly deliveries and you may not notice any delays at all, however in some cases this may extend the dispatch estimate by a short time. If you like, please use our Contact Us form to ask about product availability.
Please see the table below for approximate transit times.
Please be aware that this is a guide only and transit times can vary and do not include our handling time which can be 2-3 business days. If you would like an exact transit time estimate, please use our Contact Us page to provide us with your postcode and order ID and we can provide you with a shipping timeframe relevant to your postcode.
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City |
Australia Post Standard Transit Tmes |
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Melbourne |
1-4 Business Days |
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Sydney |
2-5 Business Days |
|
Brisbane |
3-6 Business Days |
|
Adelaide |
2-5 Business Days |
|
Perth |
5-12 Business Days |
|
Hobart |
2-6 Business Days |
|
Darwin |
6-14 Business Days |
In some cases we may be awaiting on deliveries from a manufacturer to replenish stock levels in our store. We receive weekly deliveries and you may not notice any delays at all, however in some cases this may extend the dispatch estimate by a short time. If you like, please use our Contact Us form to ask about product availability.
Why does this happen? Why don’t you stock everything?
At any given time, we may experience a higher volume of sales than anticipated across our range at AustralianVitamins.com. We prefer to keep our inventory accurate and aligned with sales numbers. The benefits:
- Lower inventory costs for us = Better overall prices to you
- Guarantees products are purchased closer to their manufactured date = Always fresh stock with longer expiry dates!
**POSTAGE INSURANCE AUSTRALIA
When selecting your shipping option you may also select Ship Safe Australia for delivery protection. We will cover any lost or damaged items in transit within Australia.
If you provide authority to leave your parcel unattended at your delivery address, insurance will not cover any loss.
Damage Claims: Must be made within 24 hours of receiving delivery. Please note that you may be asked to provide proof of damage (such as photos).
Lost Claims: If the carrier is unable to provide tracking information, we will replace the order!
Packing Materials We Use:
Scams targeting Australia Post customers:
Australia Post will never send you an unsolicited email asking for your password, credit card details or account information. For known scams targeting Australia Post customers, please view the following link to the Australia Post website: https://auspost.com.au/about-us/about-our-site/online-security-scams-fraud/scam-alerts
SHIPPING WORLDWIDE / INTERNATIONAL
All international parcels are charged based on total shipping weight + region.
At the checkout, once you have selected your country as your shipping destination, you will be presented with all shipping options available and shipping costs. Information on the specific services will also be shown at checkout.
International Services we use:
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CUSTOMS
Taxes/Import Duties may be imposed once a shipment reaches your country thus we have no control over these charges and cannot predict what they may be. We will not reimburse any charges which may be imposed.
We always declare correct order values. We clearly show the cost of goods and the cost of shipping for easy and accurate processing through customs.
The shipping fee on a returned parcel is non-refundable as this has already been paid to the courier. If your order is returned to us due to unpaid taxes / import duties, we will only reimburse the total amount paid for the products if they return in a saleable condition. We cannot reimburse any costs you have paid for shipping.
If you have any queries regarding customs information please contact your local office.
Please remember that no import duties will apply for orders delivered within Australia by AustralianVitamins.com.
*POSTAGE INSURANCE WORLDWIDE
When selecting your shipping option you may also select Ship Safe International for delivery protection. We will cover any lost or damaged items in transit.
If you provide authority to leave your parcel unattended at your delivery address, insurance will not cover any loss.
Damage Claims: Must be made within 24 hours of receiving delivery. Please note that you may be asked to provide proof of damage (such as photos).
Lost Claims: If the carrier is unable to provide tracking information, we will replace the order!
*Some countries are not covered under the insurance. If your country is not covered we will provide a refund on any insurance paid and contact you before posting your order to confirm you are happy for us to proceed.
MISSING PARCELS
If your order fails to arrive within a reasonable timeframe:
- If you are not at the specified delivery address to sign for your parcel, the delivery driver will leave a card providing pickup details or to reschedule the delivery.
- Sometimes these cards are misplaced or lost, so if you believe your parcel should have arrived, please check your dispatch email for tracking details and Contact Us if you require any assistance.
- Visit our Contact Us page to report your missing order. Click Here
